1. Not paid online bookings need a phone confirmation. Booked appointment that is not confirmed by phone may be cancelled at anytime.
2. BOOKING POLICY;
Please be aware of our new booking policy.
For cancellation/reschedule within 24 hours of your appointment a 50% service charge will apply.
For No Shows, 100% of service cost will apply. No exceptions, please make sure the time booked and location works for you. Booking policy still applies in emergency situations.
If you need to cancel or reschedule an appointment made and paid online please call the salon or email us at firstname.lastname@example.org, so that we can issue a refund.
NO REFUNDS for services performed.
3.We work by appointment only. If you tried calling to book, cancel, reschedule or confirm your appointment and couldn't reach us, please leave a message or email us at email@example.com and we will get back to you as soon as possible. Understand that minimum of 24h notice from the time of your message is required for free of charge cancellation or rescheduling. Refunds can take up to 30 days depending on the processing financial institutions. Due to COVID-19 Refunds may be delayed.
4. Make sure you book the right appointment due to a different service time per treatment. Service time can not be extended due to incorrect booking unless the artist has extra time in the schedule. Clients coming from another salon- consultation is recommended but not required. Please make sure to book <FROM OTHER SALON> fill. Touching up someone else's work may require more time and be more expensive. In case of an incorrect lash application by other salon, the lashes may have to be removed and new set applied. Removal costs apply.
5. No refunds for services performed. Staff of The Art of Lashes are highly trained and will only recommend the kind of service that is healthy for your natural lashes. This means attaching too long, too heavy, too thick or too many extensions will not be performed. If you are not satisfied with the look, we offer complimentary follow up appointments with all full sets to correct the shape, length or volume. If you have any issues after your appointment contact us immediately within 48h for a checkup. If you choose to go to a different salon you will forfeit any sort of compensation and your issue will not be considered.
Be aware that:
Recommended length is 30% longer than your natural lashes. If you choose to add longer lashes the fullness or retention may be sacrificed.
Style will be recommended depending on your eye and face shape. However you can choose the style that you desire. Let your artist know at the time of the appointment what style you choose.
We can not attach more that ONE extension per eyelash when doing CLASSIC EXTENSIONS(one synthetic lash attached to one natural eyelash). The amount of your natural lashes will determine the fullness of your NATURAL or GLAMOUR SET. If you are not satisfied with the fullness you can always upgrade to our VOLUME EXTENSIONS(3-16 synthetic lashes attached to one natural eyelash depending on your natural eyelash strength).
6. BOOKING ONLINE:
Appointments made online within 24h can not be cancelled. For cancellation/ rescheduling free of charge- minimum 24h notice.
Appointments paid online- please call or email the salon, so that the refund can be issued. If you cancel the appointment by yourself, be aware that the appointment disappears from our system and we have no way of tracking it.
When booking online make sure you choose the right date, time and location. You will receive and email confirmation when booking is completed. Please make sure that information in the email is correct. If not contact the salon right away.If you did not receive an email booking was not completed.
7. If you have experienced any kind of sensitivity or allergic reaction at our salon, the artist has the right to refuse performing any future service.